Frequently Asked Questions.

Tobaggy currently ships to addresses within the United States only.

Tobaggy provides Free Standard Shipping for orders shipped within the United States.

Orders generally require 1–2 business days for handling before shipment.

The daily order cutoff is 2:00 PM Eastern Time (ET). Orders placed after the cutoff may begin handling on the next applicable business day.

Estimated transit time is 3–5 business days after handling. Including the 1–2 business day handling period, the estimated total delivery time is approximately 4–7 business days.

Tobaggy uses USPS or UPS for order deliveries. The carrier used for a shipment may vary depending on the applicable order and destination.

Yes. Tracking information will be provided after your order has shipped and the applicable tracking details become available.

Yes. In some cases, an order may be divided into separate packages. Those packages may arrive at different times and may have separate tracking information when applicable.

No. Delivery times are estimates and are not guaranteed. Carrier operations, weather conditions and other circumstances outside normal control may affect delivery timing.

Eligible items may be returned within 30 days from the date of receipt.

The item must be unused and in its original condition, with applicable packaging and accessories included.

Contact Tobaggy support before sending a return. Include your order number and information about your request so it can be reviewed and the applicable return instructions can be provided.

No. There is no restocking fee for an approved eligible return.

Exchanges may be available for eligible products. Contact Tobaggy support with your order details before returning an item so the available options can be reviewed.

Contact Tobaggy support before returning the item. Provide your order number, an explanation of the issue, and clear photographs when needed so the situation can be reviewed before the product is sent back.

An approved refund is issued to the original payment method used for the order.

After the returned item has been received and reviewed, an approved refund may take up to 10 business days to process. Your payment provider may require additional processing time before the funds appear in your account.

Cancellation is only available before the order enters processing or shipment. Once processing or shipment has begun, cancellation is no longer available. Where eligible, the return policy can be followed after delivery.

Tobaggy accepts Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay and PayPal for online purchases.

Payment authorization may depend on your card issuer, bank or payment provider. Check that the payment and billing information entered at checkout is correct. If a payment continues to be declined, contact the applicable bank or payment provider for assistance.

No. Never send payment credentials, full card details, card security codes, verification codes, passwords or payment/account login information to Tobaggy by email or through a support message.

Tobaggy customer support can be contacted at support@tobaggy.shop. Do not include passwords, payment credentials, card security codes or other sensitive payment information in your message.

Include your order number and a clear description of your question or concern. Providing relevant order information helps the support team understand which purchase your message relates to.

Review the information shown on the applicable product page first. If you still need assistance, contact Tobaggy support and identify the specific product you are asking about.

Tobaggy's listed business hours are Monday–Friday, 9:00 AM–5:00 PM.