Return & Refund Policy.

30-Day Return Window

Tobaggy accepts eligible return requests within 30 days from the date the item is received.

Customers should contact Tobaggy and submit their return request within the applicable 30-day return period.

Return Eligibility

To qualify for a standard return, the item should meet the applicable return requirements:

• The item should be unused.
• The item should remain in its original condition.
• Applicable original packaging should be included.
• Applicable accessories should be included.
• The request should be made within the 30-day return window.
• Tobaggy should be contacted before the item is sent back.

How to Request a Return

Before returning an item, contact Tobaggy customer support at support@tobaggy.shop.

Please include your order number and a clear explanation of the return request so the relevant order can be identified and reviewed.

Return Shipping

Return shipping arrangements and any applicable responsibility for return shipping will be communicated in the return instructions after the request has been reviewed.

Customers should contact Tobaggy before sending a return and follow the instructions provided for the applicable return request.

Damaged, Defective or Incorrect Items

If an order arrives damaged, defective or contains an incorrect item, contact Tobaggy support before returning the product.

Please provide your order number and a clear description of the issue. Clear photographs may also be requested when needed to review the concern and determine the appropriate next steps.

Exchanges

Exchanges may be available for eligible products.

To request an exchange, contact Tobaggy support with your order number and details of the requested exchange before sending the item back.

The applicable item must satisfy the relevant return and exchange requirements before an exchange can be approved.

Return Review

After a returned item is received, it may be reviewed to determine whether it meets the applicable return requirements.

The item's condition, applicable packaging and accessories, together with information associated with the return request, may be considered during the review.

If the return is approved, the applicable refund process will begin.

Restocking Fee

Tobaggy does not charge a restocking fee for approved eligible returns.

Refund Method

After an eligible return has been received, reviewed and approved, the applicable refund will be issued to the original payment method used to place the order.

Refund Processing Time

After an eligible returned item has been received, reviewed and approved, Tobaggy may take up to 10 business days to process the approved refund.

After Tobaggy processes the refund, the customer's bank, card issuer or payment provider may require additional time before the refunded amount appears in the applicable account.

Financial-provider processing time is separate from Tobaggy's refund processing period.

Order Cancellations

If you would like to request an order cancellation, contact Tobaggy as soon as possible and provide your order number.

Cancellation requests can only be considered before an order enters processing or shipment.

Once processing or shipment has begun, cancellation is no longer available. Where the item is eligible, the applicable return process can be followed after delivery.

Return, Exchange & Refund Questions

For questions regarding a return, exchange, cancellation, damaged or incorrect item, or refund, contact Tobaggy customer support at:

support@tobaggy.shop

For an existing order, please include your order number and a clear description of your request so the relevant purchase can be identified.