This Shipping Policy explains where Tobaggy ships, our Standard Shipping cost, order handling and cutoff times, estimated transit and delivery periods, carriers, shipment tracking and other information relevant to receiving an order.
Tobaggy currently ships within the United States using USPS and UPS. Orders generally require 1–2 business days for handling, followed by an estimated carrier transit period of 3–5 business days. The combined estimated delivery timeframe is approximately 4–7 business days.
Tobaggy currently provides shipping within the United States only.
Customers should provide a complete and accurate United States shipping address during checkout. Accurate delivery information helps reduce avoidable shipping and delivery issues.
Tobaggy provides Free Standard Shipping for orders shipped within the United States.
Applicable shipping information is shown as part of the ordering and checkout process before an order is completed.
Tobaggy's standard business days are Monday through Friday.
Saturdays and Sundays are not counted as standard business days when calculating handling periods. Applicable holidays may also affect normal store or carrier operating schedules.
Tobaggy's daily order cutoff time is 2:00 PM Eastern Time (ET).
Orders placed after the cutoff may begin handling on the next applicable business day. The cutoff is used for handling purposes and does not represent a guaranteed dispatch or delivery time.
Orders generally require 1–2 business days for handling before shipment.
Handling refers to the period during which an order is prepared before it is transferred to the applicable shipping carrier. Carrier transit time begins separately after dispatch.
After handling is completed and the order has been transferred to the carrier, Standard Shipping transit is estimated at 3–5 business days.
Actual transit timing may vary depending on carrier operations, destination, weather conditions and other circumstances affecting transportation.
The estimated total delivery period combines Tobaggy's handling timeframe with the estimated carrier transit period.
Tobaggy uses USPS and UPS for order deliveries.
The carrier used for an applicable shipment may depend on the order, delivery destination and available shipping service.
Once a package enters the carrier network, available tracking information can be used to follow its delivery progress.
Once an order has shipped and tracking information becomes available, Tobaggy will provide the applicable tracking details.
Tracking information can be used to review available shipment updates after the package has entered the shipping carrier's network.
Tracking information may not update immediately after a shipping label is created or when a package is initially transferred to the carrier.
Carrier systems may require additional time before an initial scan or new tracking event becomes visible. Customers should refer to the latest available carrier tracking information for current shipment updates.
Although shipments normally follow the estimated timeframes described in this policy, some circumstances may cause delivery to take longer than expected.
Possible causes may include:
Customers are responsible for reviewing the shipping information entered during checkout and ensuring that the delivery address is complete and accurate.
Incorrect or incomplete address information may result in shipping delays or other delivery difficulties.
If you notice an address error after submitting an order, contact Tobaggy as soon as possible and provide your order number together with the correct information.
If a shipping address needs to be corrected, contact Tobaggy as soon as possible.
We can review the current order status; however, an address change cannot be guaranteed once an order has entered processing, been prepared for shipment or transferred to the shipping carrier.
Delivery procedures may vary depending on the shipping carrier, shipment and destination.
If a delivery attempt cannot be completed, review the latest available tracking information for carrier updates or instructions relating to the shipment.
If tracking indicates that a shipment is delayed or remains in transit beyond the normal estimated timeframe, first review the latest information available from the shipping carrier.
If further assistance is needed, contact Tobaggy and include your order number so the available shipment information can be reviewed.
A temporary gap between carrier tracking scans does not necessarily mean that a package has stopped moving through the delivery network.
Tracking events may sometimes appear after a delay. If there has been no recent activity and the shipment has passed the normal estimated delivery timeframe, contact Tobaggy so the available shipment information can be reviewed.
In some circumstances, products included in the same order may be shipped separately and may arrive in more than one package.
When separate tracking details are available for applicable shipments, those details can be used to follow each package.
For questions regarding the handling, shipment, tracking or delivery of an existing order, contact Tobaggy customer support at:
support@tobaggy.shop
Please include your order number and a clear description of the shipping or delivery issue so the relevant order can be identified.
If you need assistance with an existing order, contact Tobaggy with your order number and a clear description of your shipping, tracking or delivery question so the relevant shipment information can be reviewed.
support@tobaggy.shop