Shipping policy

Thank you for shopping with Tobaggy. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please review the information below before completing your purchase.

Shipping Destinations

We currently ship to addresses within the United States only.

At this time, we do not offer international shipping.

Shipping Rates

  • Standard Shipping: $25.00 USD
  • Free Standard Shipping on orders over $400.00 USD

Shipping charges are calculated and displayed during checkout before your order is confirmed.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Central Time (CT), Monday through Friday.

Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Order Processing

Orders are typically processed within 1 to 2 business days.

Processing includes payment verification, order review, packing, and preparation for shipment.

Transit & Delivery

Once your order has been dispatched, standard shipping generally takes 5 to 8 business days.

The estimated total delivery time is 6 to 10 business days, including order processing.

Delivery estimates are provided for reference and may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our reasonable control.

Business Days

Our business days are Monday through Friday, excluding public holidays.

Shipping Carriers

Orders may be shipped using one of the following carriers, depending on destination and operational requirements:

  • USPS
  • UPS
  • FedEx
  • DHL

Order Tracking

Tracking information is provided for every shipped order.

Once your order has been dispatched, you will receive a shipment confirmation email with your tracking details.

Please allow approximately 24 to 48 hours for tracking information to become active after shipment.

You can also check your shipment status on our Track Your Order page.

Order Changes & Cancellations

Order modification requests must be submitted within 2 hours of purchase.

Orders may be cancelled any time before they enter fulfillment.

Once an order has entered fulfillment or has been shipped, it can no longer be modified or cancelled.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before completing your order.

If you notice an error after placing your order, contact us immediately. Address changes can only be made before your order enters fulfillment.

If a shipment is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Delivered but Not Received

If your tracking information indicates that your package has been delivered but you cannot locate it, please check around your delivery location and with members of your household or neighbors.

If the package remains missing, please contact us. We will work with the shipping carrier to initiate an investigation before determining an appropriate resolution.

Lost Packages

If you believe your shipment has been lost during transit, please contact our customer support team. We will coordinate with the shipping carrier to investigate the shipment before determining the appropriate resolution.

Damaged Deliveries

If your order arrives damaged, please notify us within 48 hours of delivery.

To help us review your request, please provide:

  • Your order number.
  • Photos of the damaged item.
  • Photos of the shipping packaging.
  • A brief description of the damage.

Each report is reviewed individually to determine the appropriate solution.

Shipping Delays

Unexpected delays may occur due to severe weather, carrier disruptions, public holidays, natural disasters, or periods of unusually high shipping volume. We appreciate your patience should these situations arise.

Need Assistance?

If you have any questions regarding shipping or your order, our customer support team is happy to assist you.

Store Name: Tobaggy

Email: support@tobaggy.shop

Business Address:
1456 Ball Ave NE
Grand Rapids, Michigan 49505
United States

Customer Support Hours:
Monday to Friday
9:00 AM – 5:00 PM (Central Time, CT)

Response Time: Within 24 to 48 business hours.

Live Chat: Available 24 hours a day, 7 days a week.

For additional assistance, please visit our Contact Us page.